ENVIRONMENTAL STATEMENT

We believe in producing high quality products that are good for your body, the animals, and the environment. We are very conscious about the environment and that’s why we strive to use as many reusable or recycled products as possible in the kitchen and when packaging all of our treats.

Our packaging consists of cardboard boxes with no plastic coating and 100% recycled plastic display windows, TrueCello bags made from corn, or other plastic free, recyclable/compostable bags and packaging.

We also try to reduce our waste in the kitchen, opting for bulk products in recyclable packaging, by using reusable piping bags, and by feeding friends and family any off cuts or spare treats to reduce/eliminate our food waste.

BOOKING POLICY

All food orders require at least 5 days notice. Orders made through the website require the full payment at the time of booking. For custom orders, you will be invoiced and payment can be made through a custom item on the website, paypal or a direct bank transfer. Please note that your order is not confirmed until you have paid your deposit.

DEPOSIT / PAYMENT POLICY

For orders under $100, payment must be paid in full at the time of booking.

For orders over $100, a 50% deposit is made in order to secure your order and event date and is always non-refundable. The deposit is due within 14 days of receiving your quote. The remaining amount must be paid in full at least 7 days prior to your pick up/ delivery date.

CANCELLATION POLICY

If you need to cancel your order you must let us know as soon as possible. If you cancel with more than 4 weeks notice, you will receive your deposit back minus the costs for any externally ordered decorations (edible images/ decorations, pressed flowers etc).

If you cancel with less than 4 weeks notice , you will not receive your deposit back. A deposit is made in order to secure your order and event date and is non-refundable. Being a small buisness, Claire's Cupcakes is only able to take a very limited number of custom orders for any given week.

We often decline other orders in order to secure your place, in doing so we ensure that every order we take gets the proper amount of attention devoted to it. If a cancellation with less than 4 weeks notice is requested, you will forfeit the 50% deposit.

REFUND POLICY

Once the order is delivered or accepted during pick up, we do not offer any refunds or store credit. There will be no refunds for change of mind.

CHANGE OF EVENT DATE

Postponement requests are handled on a case by case basis as availability may be limited for future requested dates. We may not be able to fit you on your requested date. We cannot guarantee that we will be able to move your order to the new requested date. you will receive your deposit back as a store credit for future orders if we cannot accommodate your new date. (No cash refunds).

CHANGE OF DESIGN

If you request a complete change of design for your event, after your deposit has been paid, we can do this request. This may incur additional fees depending on the new design you want to book. You will be told if there is a price difference before the change of design is confirmed and added to your order form.